All around the world, change is happening. Back-office operations are being fundamentally altered by the rise of robotic process automation (RPA). While the term conjures up visuals of robots, that isn’t exactly what it means. Instead, RPA involves using scripts, artificial intelligence (AI), and similar technologies to execute common tasks without human intervention.
While RPA has the ability to be a significant disruptor, it also leaves some worried. A surprising number of professionals fear it could cause them to become obsolete, particularly as RPA technology becomes more capable.
However, much of that fear is unfounded. If you are wondering what the future of RPA looks like, here’s what you need to know.
Lessening Overhead while Improving Performance
RPA really shines in the area of data processing. Systems can be created to derive meaningful insights from an ever-increasing amount of data significantly faster than their human counterparts would be capable of doing. Similarly, RPA-supported monitoring is substantially more adept at spotting potential issues in real-time.
The technology can sift through massive quantities of data in mere moments. It is particularly well-suited for identifying anomalies and patterns, both of which can be critical for business. Whether it’s gathering insights for decision-making, spotting potential intrusions, or ensuring networks are operating at peak efficiency, RPA can play a beneficial role.
Plus, it reduces the amount of manpower required to accomplish these tasks. Creating similar results manually can be a daunting task, requiring the dedication of a large number of employees. With RPA, the system can do much of the legwork. Workers only need to get involved when a problem is identified.
Error rates can also go down. People can make simple mistakes that RPA technology predominately won’t. For example, an RPA solution isn’t going to make a typo. While a shortcoming in its programming may lead to less-than-desirable results, mistakes aren’t typically a factor.
The Standardization of Process
With RPA, companies can standardize any involved process. Whether that includes how information is reviewed or how systems are monitored, the procedure remains consistent any time the task is completed.
For companies in highly regulated industries or where normalization of processes is valuable, RPA can provide a degree of certainty. The technology uses the same approach consistently, even when AI makes select decisions as the solution handles an activity.
Freeing Up Employees to Do Other Work
While the capabilities of RPA could reasonably make it seem like a technology that replaces employees, that isn’t usually what occurs. Instead, RPA augments the abilities of a team, handling repetitive yet critical tasks quickly and efficiently.
This allows employees to focus their energy on activities that genuinely require the human touch. Creative thinking, problem-solving, and empathy are all shortcomings with RPA, so duties that require those skills will remain in the hands of workers. This can incidentally make their jobs more engaging, creating a potential win-win scenario for all involved.
If you’d like to learn more about RPA, the team at The Squires Group can help. Contact us to speak with one of our skilled staff members today and see how our RPA expertise can benefit you.