Oracle 11i Federal Financials Training Delivered to Multi-Site Users in Record Time

The Client

Federal Agency

Our client was implementing Oracle Federal Financials in the following modules Accounts Payable, Accounts Receivable, Benefits, Federal Administration, General Ledger, and Purchasing. They needed support to train users on the new program.

The Technology

Oracle 11i Federal Financials

  • Accounts Payable
  • Accounts Receivable
  • Benefits
  • Federal Administration
  • General Ledger
  • Purchasing

The Challenge

Our client required further documentation capabilities through the creation of multiple output formats from a single recording session of a procedure. These include a customized context-sensitive help (Player) package linked directly to the Oracle application, a set of procedural job aids (Tip Sheets), and role-specific OLT courses through a set of Learning Management System (LMS) packages. These OLT courses were linked to 1100 learning plans through the client’s LMS (GeoLearning).

The Solution

Our team worked closely with the project’s leadership to reassess the scope of the training effort. The resulting effort revealed a need to redefine and train 1,100 users and provide documentation on 185 Oracle procedures.

We recognized the need to create a greater amount of material within a shorter timeframe, and thus recommended UPK /OnDemand software, which allowed the creation of procedural documentation at increased speeds with additional output formats.

By utilizing UPK, our training team was able to meet the client’s training goals by documenting 185 Oracle procedures in AP, AR, BE, Fed Admin, GL, PO, and Enterprise Planning and Budgeting. The Team created 14 Instructor Led Training courses to train over 600 users and created 22 Online Training courses to train an additional 300 users.

The Success

The client received a highly flexible, cost-effective response to their training requirement. By applying our creativity and deep Oracle expertise, we provided training and education support through 25 post-go-live workshops, help desk sessions, and individual training sessions. They, therefore, able to provide a blended learning solution of Instructor Led Training, Online Training, and workshops to best meet each user’s preferred learning method. Another significant payoff is that all training materials are now housed in a repository that is responsive to future functionality and policy upgrades to the client’s Oracle Financials implementation.

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